Returns & Cancellation
Products can be returned within 7 days from the date of delivery. Payment Refunds are applicable only in case of damaged products or delivery of incorrect size (size other than that ordered). In all other cases, a replacement or e-Voucher (3-Months validity) is available.
Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer. However, the Company reserves the right to levy shipping charges on cases that come under legal scrutiny.
Exchange is allowed with the same or different products
Return Intimation: You can either call our Support Number 9711076541 or Email Us at contact@sunainascloset.com
within 7 days from the date of delivery. The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared with the Customer Support by email.
Guidelines for a valid return:
Product & Accessories, if any, should be in original condition
Tags should be retained and returned
Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer.
Cancellation Policy
An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded.
You can cancel an order in an easy step:
call us on our support Number 9711076541
email us at contact@sunainascloset.com
Please note that the complete order needs to be canceled. We do not accept Partial order cancellation requests.
Refund Policy
Your refund will be initiated by us within 4 business days of receiving the refund request and authorization of the refund.
Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways, and external couriers (for cheques).
Mode of Refund
For both canceled orders & returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase. In case of Cash On Delivery (COD) orders, a refund will be done through NEFT. The User using the E-Wallets as the payment method (Phone pay, Mobikwik, Amazon Pay, Paytm, etc) will be initiated a source account refund in case of cancellation of the order.
We require product images and tags in the below-mentioned cases:
- A defective product received – Both product & Tag images required.
- Wrong product received – Both product & Tag images required.
- The wrong size received – Both product & Tag images required.
- Unhappy with color, i.e. Faded/Blurred – Both product & Tag images required.
- Product different from website/doesn’t look the same – Both product & Tag images required.
- Incomplete order received – Only Tag image is required.
Your refund will be initiated by us within 4 business days of receiving the refund request and authorization of the refund.
Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways, and external couriers (for cheques).
